Patient Information

About the centre

The team of experienced healthcare practitioners and staff at Narregate Medical & Dental Centre are committed to providing quality family medical care. The modern facility provides dedicated General Practice, Dental, Physiotherapy and Allied Health services as well as Specialists all working hand in hand to deliver holistic patient care. Treatment and procedural areas with Nursing support, Pathology, Radiology (X-ray, Ultrasound and CT) and a Pharmacy complete the centre's offering. The centre is open 365 days a year, offers walk-ins and the majority of services bulk billed.

Address

60 Victor Crescent
Narre warren VIC 3805
Get Directions

Telephone

03 9771 2000

Parking

Limited free parking is available

Public transport

Our centre is easily reached by bus, with the closest bus stop approximately 500 m away. 

Feedback

Your Rights

We welcome feedback from patients to help us improve the services at our Centre. We take your concerns, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns. If you prefer to write to us in the above feedback form please do so.

We believe that problems are best dealt with within the Medical Centre. However, if you feel the need to discuss a matter outside of the Medical Centre, you may contact the Health Care Complaints Commission on 
1800 043 159 or visit https://hcc.vic.gov.au/.

After Hours Service

Our Practice offers the following After Hours Service.
For after hours services please phone 0481 616 964
FOR ALL EMERGENCIES PHONE 000

Billing

The Doctors within this centre Bulk-Bill all patients who are holders of a valid Medicare Card. Please present your relevant Medicare and/or Concession cards to reception. Fees may apply to Specialists, Dental and Allied Health services and any non-Medicare service item. Private fees apply to all non-Medicare card holders. All fees are payable at the time of consultation.

Private fees - General Practitioner Consultation:
Monday - Friday - $75
Saturday - Sunday - $85
After Hours & Public Holidays - $85

Longer consultations and special procedures are performed as per usual visit.

Patient Information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details.

Primary Dental

Primary Dental is located within this centre. The Dentists specialise in family and cosmetic dentistry and offer routine and preventative dental treatments, as well as a range of cosmetic dental solutions. You are able to make an appointment via our in Centre Receptionists, call the centre direct or visit www.primarydental.com.au to make an online appointment.

National Healthcare Schemes

This Centre is part of the following National Healthcare Schemes:
• E-Health
• National Bowel Cancer Screening Program
• Australian Immunisation Register
Please speak to your GP for further information.

Home Visits

The doctors in this centre are available for house calls and external visits to regular patients under certain circumstances. Please see the receptionist or call the centres to request a home visit.

Test Results, Scripts, Referrals & Other Paperwork

For privacy reasons test results are not given out over the telephone. This means that all patients are required to return to the centre to discuss their results during a consultation with a Doctor. You will also be required to attend the Centre to obtain any referrals, scripts etc. as part of a consultation with a Doctor. Our Receptionists are not trained to provide such information and they will not be taking any requests for any of these items.

Recalls/Reminders

The Doctors in this centre routinely send recall and reminder letters along with SMS to patients regarding follow up consultation and the review of test results. From time to time you may also be contacted and provided information about improving your health and offering you access to preventative health services appropriate to your care. If you do not wish to receive these reminders please advise your Doctor or reception team.

Telephone Access

Unless it is an emergency, we do not disturb Doctors during consultations with telephone calls. A message can be taken by reception staff and sent to the Doctor electronically for their response.

Translation Services

Any patient requiring translation servicers should inform our Reception team.

Management of patient health information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit: https://www.healius.com.au/medical-centres-privacy-policy/.